Reliance Communications and Alcatel-Lucent enter long-term contract

INDIA: Reliance Communications (RCOM), India’s fully integrated telecommunications service provider and Alcatel-Lucent announced a first-of-its-kind,end-to-end network managed services contract aimed at delivering superior customer experience in Eastern and Southern India up to 2020.

The contract which extends RCOM’s existing relationship with Alcatel-Lucent’s forover USD 1 billion, will deliver world-class, seamless voice and data communications services to RCOM customers.

This is India’s first fully integrated strategic agreement and one of just-a-few globally, to meet the fast evolving customer demand for communications applications and services in one of the world’s most dynamic telecom markets.

Alcatel-Lucent will enhance Reliance Communication’s operations, and synergize hitherto independent wireless and wireline teams to form a single network management organization. This optimized integration of resources will help Reliance Communications to strengthen its focus on growing its business, with top-of-the-line services to customers. Alcatel-Lucent also will drive a standardization of the tools, processes and best practices that are applied across RCOM’s businesses.

This strategic agreement will give Reliance Communications the unique capability to proactively assure a high quality and consistent experience for customers regardless of device or type of connection.

To enable the new model, Alcatel-Lucent will setup and operate next-generation OSS (operations support systems) and introduce advanced real-time optimization tools toimprove network performance across Reliance’s wireless, wireline, long-distance, fiber and utilities’ functions. RCOM and Alcatel-Lucent will work together to create the pathway required by the emerging demands for data-driven and multiple device-led usage of communication solutionsand applications by Indian telecom customers.