Wednesday, November 9, 2011

New LogMeIn Rescue release adds iPhone, iPad, Android device configuration capabilities

BANGALORE, INDIA: A new version of LogMeIn Rescue, LogMeIn’s (NASDAQ:LOGM) flagship remote support offering, introduces mobile device configuration capabilities to quickly troubleshoot and secure smart devices in the field.

Designed for mobile operators, customer care organizations and IT helpdesks, Rescue provides a single, web-based tool for remotely supporting tablets, smartphones, and computers running iOS, Android, BlackBerry, Symbian, Windows, Windows Mobile, and Mac OSX. As a result, helpdesk and customer service staff can simplify support of customers’ and employees’ increasingly sophisticated smart devices – connect to them, solve problems, push configuration settings, and secure remote devices anywhere with an Internet connection.

The new release builds on Rescue’s mobile services by introducing the ability to:

* Remotely configure iOS and Android connectivity settings, including Wi-Fi network setup and Access Point Name (APN) settings.
* Remotely configure device permissions and push device pass code settings for iPhones and iPads.
* Create customized iOS helpdesk or self-help shortcut app icons – an SOS button on the device -- giving iPad and iPhone users the ability to directly connect to quick help guides or even web chat through a single touch.
* Initiate mobile and computer support sessions in a single click through the introduction of a new, full featured desktop app version of the LogMeIn Rescue Tech Console – a browser-less means of using all of Rescue’s web-based capabilities.

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